• tree surgeon hanging from tree

    Professional Tree Services In Norfolk

    Yes Trees are professional arborist's with a passion for the natural world and the habitats it provides.

     

    Based near Fakenham, we provide professional tree management services such as tree felling and tree planting throughout Norfolk.

     

    Call us directly on 07544729631 for free, friendly advice & quotation or fill out our enquiry form.

  • Tree Services

    Tree Surgery

     
    • Tree Pruning
    • Felling / Dismantle
    • Conservation Arboriculture
    • Emergency Call Out
    • Stump Grinding

    Arboricultural Consultancy

    • Tree Surveys 
    • Tree Reports
    • Planning Applications (TPO/Conservation Areas)
    • Planting Plans

    Tree Planting

     
    • Single Trees
    • Green Space Projects
    • Woodland Creation
     
     
  • Hedges

    Hedgerows

    • Renovation

    • Hedge Laying (Midlands Style)
    • Planting

    Hedge Management

    • Hedge Trimming

    • Reduction
     

    Hedge Planting

    • Hedges For Your Home
    • Farmland
    • Green Space Projects
  • Habitats 

    Woodland

    • Creation
    • Restoration
    • Management

    Wildlife

    • Bird Box Supply and Installation
    • Bat Box Supply and Installation
    • Pollinators - Wildflower seed supply

    Heathland

    • Restoration
    • Management
     
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    4 Groveside, East Rudham, King's Lynn, Norfolk, PE31 8RL
    Monday-Friday 7am-7pm
    07544 729631
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Terms & Conditions

These Terms and Conditions apply to all transactions and agreements between Yes Trees Ltd and its clients.

Definitions
1. Contractor: Yes Trees Ltd, representing all staff directly or indirectly employed by the company.
2. Client: person commissioning specified works, unless it has been clearly stated that he/she acts on behalf of a third party.
3. Quotation: written specification of the works as discussed on site and sent to the client.
4. Works: refers to tree surgery, arboricultural advice and liaison with local authorities.
5. Contract: agreement between Yes Trees and a client, in which the client requires Yes Trees Ltd to undertake certain specified works and Yes Trees Ltd agrees to do this for a given remuneration.

Quotations
6. All quotations and cost estimates are without obligation.
7. All quotations are zero VAT.
8. Quotations are valid for 30 days from their date of issue, after which time the contractor is entitled to draw up a new quotation/amend costs.
Entering into an agreement, execution of commission
9. The contract takes effect on acceptance by the client, either verbally or in writing, of the quotation submitted by the contractor.
10. The contractor commits itself to executing the works to the best of its ability, thereby employing sound professional knowledge, skills and experience, with due regard to the client’s requirements and in compliance with all relevant regulations and standards
11. The contractor shall take all necessary steps to ensure that the worksite is left clean, tidy and safe on completion of all works
Alteration/withdrawal/end of contract
12. Scheduled works must be cancelled by the client on a 24 hours’ notice basis. If the client fails to do so, a minimum charge of 60% will be levied.
13. Costs of any additional works requested by the client falling outside of the original quotation will be specified in an additional quotation.
14. The contractor reserves the right to delay or cancel works that: (a) are deemed a potential hazard (b) are affected by inclement/dangerous weather (c) interfere with the safe retention of wildlife habitats (d) are compromised by unforeseen circumstances.
15. In the event of a contract being withdrawn by the client after works have commenced, he/she will pay the contractor 75% of the remuneration agreed upon at the start of the contract.
16. In the event of bankruptcy or liquidation of the client, the contractor is entitled to delay the contract, ask for immediate payment of the remuneration agreed upon, or annul the contract.
17. In the event of a force majeure, including all exterior causes (foreseen or unforeseen) over which the contractor has no influence and which prevents it from meeting its obligations, the parties will agree to either suspend or annul the contract.
18. The contractor’s contractual obligations end upon receipt of a written statement by the client approving the works undertaken. The client’s contractual obligations end upon receipt of the remuneration by the contractor.
Liability
19. The contractor is responsible solely for damage that is the direct and demonstrable result of a shortcoming for which the contractor can be held accountable.
20. The contractor does not accept liability for any damages to (underground) services, the existence thereof, which were not advised by the client prior to commencement of the works.
21. The client is responsible for informing neighbours in the event where works need to be carried out on their tree, and which necessitate access to their property.
22. The client is bound to indemnify the contractor from any claims from third parties arising after completion of the works.

Payment
23. The contract remuneration takes into account factors such as travelling time, site conditions, parking costs, arrangements with local authorities regarding the safeguarding of the area, manpower required and the need for hired equipment.
24. Invoices should be paid on completion of works, unless agreed otherwise. The contractor reserves the right to charge interest on fees outstanding  at the rate of 8.75% per week from the agreed date of payment.

Legal System applicable
25. The laws of the United Kingdom apply to all legally binding transactions between the client and the contractor
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This policy explains how personal data we collect from you, or that you provide to us, will be processed.

Please read the following carefully to understand how we will treat your personal data.

What information we collect

Any personal information that you provide to us by filling in forms on our website. This includes information provided at the time of registering an account, purchasing services from us or requesting further services. We may also ask you for information when you report a problem with our site or the services you have purchased.
If you contact us by letter or email, records of the correspondence may be kept.
Telephone conversations may be recorded for training purposes.
Details of transactions you carry out through our site and of the fulfilment and administration of your orders.
We also record technical data such as your operating system, browser type, referring / exit pages and URLs, number of clicks, domain names and pages viewed in our server logs. This information is used for marketing and security purposes.
How we use personal data

To register a customer account.
To handle customer service enquiries.
To process orders that you have placed with us.
To ensure that content from our site is presented in the most effective manner.
To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
To carry out our obligations arising from any contracts entered-into between you and us.
To notify you about changes to our service.
To carry out marketing and statistical analysis.
We will never sell your personal data to third parties.

Data retention

We only retain your personal data for as long as we need it to fulfil the purposes for which we have initially collected it, unless otherwise required by law. We will retain and use information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements as follows:

Invoice data is kept for a minimum of 6 years as required under UK Law
Your rights

Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:

The right to request a copy of your personal data which we hold about you.
The right to request that we correct any personal data if it is found to be inaccurate or out of date.
The right to object to our use of your personal data and request your personal data is erased where it is no longer necessary for us to retain such data. This is known as your right to be forgotten. Please note that there may be legal reasons as to why we will need to keep your data, but please do inform us if you think we are retaining or using your personal data incorrectly.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes.
The right to lodge a complaint with the Information Commissioners Office. Please see https://ico.org.uk/concerns/ for further information.
Data breaches

In the event of a data breach, the affected individuals will be contacted within the timescales specified in the GDPR, and a full report – highlighting any risks – will be provided.

How we use cookies

We may obtain information about your general Internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

To estimate our audience size and usage pattern;
To store information about your preferences, and so allow us to customise our site according to your individual interests;
To speed up your searches;
To recognise you when you return to our site.
Remarketing – For example, once you have visited our website you may see adverts to remind you of our services or products. We also use cookies to exclude existing customers from seeing our adverts.
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

Third party links

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Changes to this policy

We keep our privacy policy under regular review and we will place any updates on this web page.